Dear Wallingford Family YMCA Community:
At the Wallingford Family YMCA, we take your health and safety very seriously. The respiratory illness COVID-19 (coronavirus) has spread across the world, and is now in the United States with cases in Connecticut. When a serious health issue arises, our staff team comes together to reassess our strategies to keep our members and staff healthy. We are monitoring this situation on a continual basis, and will make decisions in the best interest of our Y community. Please check this page for the most up-to-date information.
As you may know, Governor Lamont is telling Connecticut residents to “Stay Safe, Stay Home.” All nonessential workers are directed to work from home, and social and recreational gatherings of more than five are prohibited. We will open as soon as it is safe to do so. We are eager to have our members return!
If you have questions, please feel free to contact me at email@example.com.
Thank you in advance for your cooperation!
How can I stay connected to the Y while the Y is closed?
Staying connected matters. Our branches may be closed, but Your Virtual Y is here to help you, your family, and our community stay active and engaged. We have free workout videos, family activities, wellness tips, and more. We would love to hear from you, too! If you’d like to reach out to us directly, you can contact anyone on our leadership team directly, or you can send us a general email and we’ll get in touch with you!
How does this affect my membership?
We’ve put all memberships on hold automatically, so you will not be automatically billed during this time. If you paid in advance for your membership, we will be extending the renewal date for your membership when we reopen. During this time, we’re asking for your help. We hope you’ll consider making a donation to support the Y. Your donation will help us meet critical community needs, including providing virtual resources for youth, families and adults, hosting blood drives, sharing letters of kindness and more. It will also ensure that the Y returns strong and ready to serve you and our community.
Can I cancel my membership?
There’s no need to cancel. We’ve put all memberships on hold automatically and you won’t be charged again until we reopen. We know that when we reopen, there will be a greater need for financial assistance for membership and programs, and we’re ready to support our community with increased funding. Please contact us to discuss your options.
If I have an insurance-subsidized membership, why do I have to check in?
We are reimbursed per visit for insurance-subsidized memberships, including SilverSneakers, RenewActive, Silver&Fit and Active&Fit. No visits means we receive no funding. These companies have said that they may reimburse us for virtual check-ins if our members are using our online resources to stay active & healthy. While it is not guaranteed that we’ll receive this funding, we want to capture “visits” just in case! Check in here and, if you’ve already “visited” since we’ve been closed, please complete this quick survey to record your visits.
I registered for a program and you now are closed. Can I get a refund?
We are currently planning to resume classes when we reopen, and we’re holding a spot for you. Please contact us here for more information and to discuss your options.
Are you still going to run summer camp?
Camp is an important part of every child’s summer and the Y is currently planning for the best summer ever. To register or to discuss options, contact us. We are closely monitoring the coronavirus situation and we will update our plans as needed.
When do you expect to reopen?
We will do everything we can to reopen as soon as possible. We’re closely monitoring information and guidance from public health officials and will follow their lead. For an update on facility status, please visit our website.
In the meantime, Your Virtual Y is here to keep you active and engaged from home.
When do you expect to start running programs again?
We are unsure at this time. We will do everything we can to reopen as soon as possible. We’re closely monitoring information and guidance from public health officials and will follow their lead.
Is childcare still running?
At this time, our TLC and SAGE childcare programs are closed until further notice. The health and well-being of our community is our highest priority. For more information, please contact us.
Will I still be billed for childcare?
We are not billing for our childcare programs while these programs are not running. If additional days are added to the June school schedule, there will be no additional charge for SAGE. If the school year ends and there are fewer than the regularly scheduled 183 school days, the YMCA will prorate the final payment. We will continue to assess the situation, and will change plans as needed.
We urge you to follow all guidance from public health officials. If you have any questions, please contact us here.
The Governor has announced the task force decisions on which businesses can open on May 20. This list does not the YMCA facilities, so we will remain closed at this time. We are eager to reopen and to have our members return, and we are busy putting measures in place to keep our members and staff as safe as possible when we do open our doors.
Keep friends and family safe.
IN THE PAST 14 DAYS, HAVE YOU:
- Traveled outside of the US?
- Come in contact with anyone that may have been exposed to COVID-19?
- Experienced any cold or flu-like symptoms?
If you can answer YES to one or more of these questions, please stay home and keep your distance from others! It’s the best way to protect your family and friends.
Basic hygiene is the best thing you can do. Everyone should always take simple daily precautions to help prevent the spread of all respiratory illnesses:
• Wash your hands for at least 20 seconds with soap or use a hand sanitizer that contains alcohol.
• Sneeze and cough into tissues. If you get mucus or spit on your skin, clean it off right away. Avoid touching your face with unwashed hands.
• Avoid touching your eyes, nose, and mouth.
• Avoid close contact with people who are sick, especially people exhibiting respiratory symptoms and fever.
• Stay home when you’re sick.
• Regularly and thoroughly clean surfaces, such as counter tops and doorknobs, with a disinfectant.
Click here for more information: How to Coronavirus-Proof Your Home
Governor Ned Lamont today announced that the State of Connecticut is partnering with the developers of the How We Feel app in an effort to anonymously provide scientists with critical health information needed to understand the spread of COVID-19. Available to download for free in the Apple App Store and the Google Play store, it is supported by a nonprofit organization and does not require logging in or the sharing of any personal details, such as name or email address. In addition to being available to download to mobile devices, users can also complete the survey through a web version available at howwefeel.app.
COVID-19 INFORMATION UPDATES FROM THE STATE OF CT AND HARTFORD HEALTH CARE
The State of Connecticut has set up an information line for people with questions about COVID-19 symptoms, travel recommendations, what to do if you are sick with COVID-19, and more. Simply call 2-1-1 on any phone, and follow the automated phone prompt. You can also visit http://ct.gov/coronavirus for the same information. Hartford Health Care is also offering text alerts, sign-up by texting “COVID-19” to 319-96.
We also encourage everyone to regularly check the CDC’s website for important updates and safety information. Some information included on this site: